Return & Refund Policy

Return policy

Although we’d love to know where things went wrong, or how we can improve. Please get in touch with us via email. 
You can make a return within 30 days from the delivery date.

Who will pay the return shipping cost?

A. If the return reason is getting defective, damaged, or incorrect items, we will pay the return shipping cost. 

B. If the return reason is that you regret buying the items, then you will have to pay the return shipping cost.

How to make a return?

1. If you are ready to make a return, just email us.
2. In the email, you should tell us your order number and return reason.
3. And we will tell you the return address via email.
4. Send the products back to our warehouse.
5. Waiting for your refunds.
Our email address: info@shilucheng.com

Refund Policy

Will you get a full refund?  

If we agree you to return the items, you will get a full refund within 3-5 business days from the day we get your return. However, if you need a replacement, you won't get any refund.

When will you get a refund?

You should expect to receive your refund within 3-5 business days from the day we get your returns.

    Cancellation

    We accept order cancellation before the product is produced or shipped. You will get a full refund when your order is canceled. Order cancellation does not require any liquidated damages.
    But we cannot cancel the order if the product is already shipped out.

    A Few Things to Note

    • All returned products must be unwashed in their original condition with product tags attached.
    • Remember to take extra care to pack your return package properly, so they won't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status.

    Our customer care team will contact you by e-mail. Once your return or cancellation is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within two business days.

    Late or Missing Refund

    We initiate your refund immediately upon the approval of your request to refund. You will typically receive your refund within 3-5 business days from the day we get your return.

    If you haven't received a refund yet, please contact your PayPal support or bank, as they often take additional times to process refunds.

    If you've done all of this and you still have not received your refund, please contact us at:info@shilucheng.com